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More Than a Résumé
I’ve spent more than fifteen years working directly with people. Some
positions put me behind a front desk, others behind a computer, register,
phone or concession counter. Along the way I’ve learned how to solve
problems, communicate with different personalities, work independently
and help keep an operation moving when things get hectic.
CHAPTER 01
Front Desk Agent + Night Auditor
Comfort Suites · Palm Bay, Florida · 2026—Present
Hospitality brought together many of the skills I had developed throughout
my career. I manage guest check-ins and check-outs, reservations, payments
and concerns while keeping the front desk running smoothly.
my career. I manage guest check-ins and check-outs, reservations, payments
and concerns while keeping the front desk running smoothly.
During overnight shifts, I also handle night-audit responsibilities,
reconcile daily transactions, prepare reports and verify that hotel
systems and financial records accurately close out the business day.
CHAPTER 02
Website + Social Media Management
Practitioners In Motion · Melbourne, Florida · 2025—2026
This role allowed two sides of my experience to come together:
technology and communication. I maintained the websites for
Practitioners In Motion and A Kut Above, keeping information current
and making sure the sites remained functional for visitors.
technology and communication. I maintained the websites for
Practitioners In Motion and A Kut Above, keeping information current
and making sure the sites remained functional for visitors.
I also managed Facebook and Instagram content, interacted with followers
and helped maintain a consistent voice for both businesses online.
and helped maintain a consistent voice for both businesses online.
CHAPTER 03
Front Desk Administrative Support
Practitioners In Motion · Melbourne, Florida · 2023—2026
Working in a medical office strengthened my attention to detail and
ability to handle sensitive information. My responsibilities included
answering calls, assisting visitors, maintaining electronic patient
records and transmitting provider-approved documentation.
ability to handle sensitive information. My responsibilities included
answering calls, assisting visitors, maintaining electronic patient
records and transmitting provider-approved documentation.
I also coordinated appointments and wound-care visits with residents,
helping connect patients, providers and administrative needs behind
the scenes.
helping connect patients, providers and administrative needs behind
the scenes.
CHAPTER 04
Front Desk Receptionist
The Salon Professional Academy · Melbourne, Florida · 2022—2023
At the academy, I handled incoming calls, appointments and day-to-day
front-desk organization while helping create a welcoming first impression
for guests and students.
front-desk organization while helping create a welcoming first impression
for guests and students.
The position also required accurate recordkeeping, including documenting
student late arrivals and keeping the reception area organized.
student late arrivals and keeping the reception area organized.
CHAPTER 05
Mobile Expert
Arch Telecom · T-Mobile Preferred Retailer · Melbourne · 2022
Technology retail taught me how to translate complicated information
into something understandable. I worked directly with customers to
identify their needs, compare service plans and recommend phones,
tablets, smartwatches and home internet products.
into something understandable. I worked directly with customers to
identify their needs, compare service plans and recommend phones,
tablets, smartwatches and home internet products.
Behind the sales floor, I also assisted with incoming inventory and
stock accuracy.
stock accuracy.
CHAPTER 06
Member Service Associate
Sunshine Fitness Management · Palm Bay · 2020—2022
Working in fitness meant being one of the first people members saw when
they arrived. I helped operate the front desk, enrolled new members,
resolved billing and account questions and introduced prospective
members to the facility.
they arrived. I helped operate the front desk, enrolled new members,
resolved billing and account questions and introduced prospective
members to the facility.
It was equal parts customer service, sales, communication and making
sure the environment stayed ready for members.
sure the environment stayed ready for members.
CHAPTER 07
Customer Service Associate
Ollie’s Bargain Outlet · Palm Bay · 2019—2022
This position grew beyond simply operating a register. I assisted with
front-end operations, cash management, customer questions, phone calls,
damaged inventory, price adjustments and closing procedures.
front-end operations, cash management, customer questions, phone calls,
damaged inventory, price adjustments and closing procedures.
I also helped communicate daily responsibilities to associates and
provided support to keep the front end moving during busy periods.
provided support to keep the front end moving during busy periods.
CHAPTER 08
Customer Care Representative
Adecco · Estée Lauder Corporate Support · 2018—2019
This was customer service on an entirely different scale. I managed
high-volume corporate customer calls involving products, retail-store
complaints, return-policy exceptions and detailed brand questions.
high-volume corporate customer calls involving products, retail-store
complaints, return-policy exceptions and detailed brand questions.
Some calls involved consumer product reactions that required accurate
documentation and escalation according to corporate procedures.
documentation and escalation according to corporate procedures.
CHAPTER 09
Film Crew Lead
AMC Theatres · West Melbourne · 2017—2019
At AMC, I worked across theater operations while also helping train new
employees. My responsibilities included ticket and concession sales,
food preparation, customer concerns, loyalty-program promotion and POS
operations.
employees. My responsibilities included ticket and concession sales,
food preparation, customer concerns, loyalty-program promotion and POS
operations.
I also trained new hires and entered weekly showtimes into the theater’s
Radiant Systems platform.
Radiant Systems platform.
CHAPTER 10
Bakery Associate + Barista
Panera Bread · Palm Bay · 2017—2018
Fast-paced food service strengthened my ability to multitask. I handled
transactions, specialty beverages, bakery items, phone orders, catering
requests and mobile pickups.
transactions, specialty beverages, bakery items, phone orders, catering
requests and mobile pickups.
I also supported back-of-house operations while maintaining food-safety
and sanitation standards.
and sanitation standards.
WHERE IT STARTED
The Earlier Chapters
THE COMMON THREAD
What I Took With Me
The industries changed, but many of the skills followed me from one
chapter to the next.
CUSTOMER SERVICE
FRONT DESK
WORDPRESS
HTML
SCHEDULING
EHR / EMR
IT SUPPORT
LEADERSHIP
Still Writing the Next Chapter.
My career has never been defined by one industry or one job title.
What connects each experience is working with people, solving problems,
learning new systems and stepping in wherever I’m needed. Every position
has added something to the person and professional I am today — and I’m
looking forward to whatever comes next.
